+ What areas of the Coachella Valley do you service?

We currently service homes in Palm Springs, Rancho Mirage and Palm Desert.

+ Will drag queens clean my house?

As much as we love drag queens and sexy models, they won’t be showing up to clean your house. But we can bet that your Mod Maids clean will leave you feeling as fabulous as Bella da Ball!

+ Can I provide special instructions?

Absolutely! We pride ourselves in being more than a one-size-fits-all cleaning service, getting to know your unique home and lifestyle is our priority! To make sure we can accommodate your requests, it’s important that you contact us ahead of service rather than telling your cleaners directly. Our online booking form allows you to enter any special instructions, and you can edit this information at any time. If you’d prefer to speak directly with a Mod Maids representative, feel free to call or text 760.861.1955.

+ Do I need to do anything before Mod Maids arrives?

We recommend picking up any extra clutter, like clothes or toys, so you get the most value from your cleaning appointment. Any precious family heirlooms should be safely stored away. If you’d like your bed linens changed, placing a clean set of sheets on the bed will indicate this to your cleaners. Make sure your alarm is turned off or Mod Maids has been provided with a code. If you call your alarm company they will be able to set up a unique code for our company’s use.

+ Is Mod Maids pet friendly?

Of Course! We love animals and know they’re an important part of your family. We have no problem with pets being home during cleaning, so long as they aren’t aggressive or obtrusive. If you won’t be home during your clean but your pets will, please let us know how to handle them ahead of time (for example, if kitty is strictly indoor only, please tell the office before your appointment). Also, we cannot handle pet waste, so please make sure to pick up after your pets before our arrival.

+ What time will Mod Maids arrive?

Mod Maids can’t guarantee an exact arrival time, as we make sure each home gets all of the attention and care it deserves. We work in two hour arrival windows (8am, 10am, 12pm, 2pm, 4pm). Our teams are generally on time but feel free to call or text anytime on the day of your appointment for a timing update.

+ Do I need to provide cleaning products and equipment?

No, Mod Maids comes fully equipped with everything needed to thoroughly clean your home. However, if you’d prefer to provide us with your own supplies, just please let us know in advance of your appointment.

+ What does Mod Maids not clean?

We are dedicated to providing quality, consistent cleaning to all of our valued clients. To this end, there are some items and areas we are unable to clean.

  • Vacation Rentals
  • Commercial Properties
  • Laundry
  • Inside fireplaces
  • Wash dishes
  • Outside windows
  • Remove clutter
  • Handle pet or human secretions
  • Move heavy furniture
  • Perform ladder work higher than a two step ladder

+ Do I have to be home during my cleaning?

It’s magical to leave a dirty house and come home to a sparkling clean pad! Many of our clients have a key box or a door code and schedule service while they’re away at work or simply out enjoying their free time. However, if you prefer to be home while we clean you are welcome to do so!

+ Will I always have the same cleaners?

We do our best to send the same team to your home for each visit, but occasionally scheduling conflicts or illness may prevent that. Rest assured that all of our cleaners are highly skilled professionals, and all work is overseen by our trusted supervisors.

+ What if something in my home gets damaged?

We treat your home and belongings with the utmost respect, but if something does unexpectedly break, we will do our best to replace or compensate for the item. If you have any irreplaceable, sentimental items, we recommend you store those safely away during your clean. Mod Maids is fully licensed and insured, for both your protection and ours. We reserve the right to photograph any damaged items.

+ Do you have a guarantee?

Yes we do...we stand behind our work! Although we strive to be the very best, sometimes miscommunications occur and we may miss a spot. If that happens, just let us know within 24 hours and we’ll come back out to re-clean any area you’re not satisfied with.

+ How do I pay for my cleaning??

We require payment the day of cleaning and will take a credit card number in advance. You will never be charged until all the work is complete. We no longer except cash or check.

+ Do you offer gift cards?

Absolutely! House cleaning is one of the most thoughtful gifts you can give, whether it’s to celebrate a special occasion, say thank you for hosting, or lighten the load of someone going through a tough time. Use our website to email a gift card anytime, or if you’d like to assume payment for a certain length of time (nothing quite says ‘I love you’ like a year of free house cleaning!), please contact our office directly.

+ Should I tip my cleaners?

No...our cleaners are compensated well above industry standard. The best way to express appreciation for exceptional service is to leaving a positive review on Yelp or Google.

+ Can I hire one of your cleaners directly?

Our current and former cleaners are contractually prohibited from soliciting outside work from our clients, and we expect our clients to refrain from attempting to hire our personnel. We spend a great deal of time and resources on finding, vetting, and training the very best cleaning professionals, and we reserve the right to assess a $2,500 referral/training fee if any of our workers are found to be employed in your home or business.

+ Do you clean commercial properties and vacation rentals?

No...we specialize in cleaning residential homes and no longer clean commercial properties or vacation rentals. We do what we do best!

+ What’s your cancellation policy?

You are always welcome to cancel, skip, or reschedule service, but we ask for at least 48 hours notice of any of these actions. Please understand that unlike brick and mortar businesses (like salons or restaurants) we do not have the luxury of accepting walk in business to supplement our schedule throughout the day. We have held your spot and turned down business so as not to interrupt your service, therefore last minute cancellations can be very costly. Cancellations made less than 48 hours before scheduled service will be charged a 50% of the total estimate. Also, if our workers are unable to access your property after thirty minutes of waiting, a $50 lock out fee will be applied. If the cleaning cannot be completed later the same day, the cancellation fee will be applied in addition to the lock out fee.

+ Do you clean on holidays?

We are closed on the following holidays:

  • New Year’s Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day

If your recurring service falls on a holiday we will contact you in advance to arrange a make-up date.

+ Do you have a referral program?

Yes we do! Our referral program gets you $25 off your next clean for each new client referred by you! And as a welcome gift, your friend will receive a $25 discount on their first clean as well. Sign into our customer portal to access your unique referral code. Rewards are applied only after the new client’s first cleaning has been completed.